FAQs
About Our Products:
1. What makes Aishwaryam Oils different?
Our products are made using traditional methods with carefully selected ingredients. We focus on purity, quality, and authentic taste without compromising on freshness.
2. Are your oils wood pressed?
Yes. Our edible oils are extracted using the traditional wood-pressed (Marachekku) method to help preserve their natural aroma and nutritional value.
3. Are your products free from preservatives?
Most of our products are made without artificial preservatives, colours, or flavours. Please refer to the individual product page for complete ingredient information.
4. Why does my oil have natural sediment?
Our oils are naturally filtered, not heavily refined. Small seed particles may settle at the bottom over time. This is completely natural and does not affect the quality or purity of the oil.
5. How should I store the products?
Store in a cool, dry place away from direct sunlight. Always keep the container tightly closed after use.
6. What is the shelf life?
Shelf life varies by product. Please check the product label for the best before date.
Orders & Shipping:
7. Do you offer free shipping?
Yes. We offer FREE shipping across India on all orders.
8. How long does delivery take?
Most orders are delivered within 3–7 business days, depending on your location.
9. How can I track my order?
You can track your order from the Track Order page using your Order ID or tracking details.
10. Do you ship across India?
Yes. We deliver to most serviceable PIN codes across India.
11. Can I change or cancel my order?
If your order has not been packed or dispatched, please contact our support team immediately. We'll do our best to help.
Payments:
12. What payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- EMI (where available)
13. Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available.
Returns & Refunds:
14. Can I return a food product?
Due to the nature of food products, returns are accepted only if the product is damaged, defective, or incorrect.
15. What should I do if I receive a damaged product?
Please contact us within 24 hours of delivery with photos or videos of the package and product.
16. How long do refunds take?
Approved refunds are usually processed within 5–7 business days to the original payment method.
Product Usage
17. Can children consume your products?
Most of our products are suitable for children. Please refer to the product description and ingredients before consumption.
18. Are your products suitable for daily use?
Yes. Our products are crafted for everyday cooking and healthy snacking.
19. Are your products vegan?
Most products are vegan except dairy-based products such as Pure Cow Ghee.
Quality & Safety:
20. Are your products lab tested?
Yes. Our products undergo quality checks in NABL Labs to ensure they meet food safety standards before reaching our customers.
21. Do you use refined oil?
No. We specialize in traditionally extracted wood-pressed oils.
22. Do your products contain added sugar?
It depends on the product. Please check the ingredients listed on each product page.
Contact:
23. How can I contact Aishwaryam Oils?
You can reach us through:
- Phone
- Contact Us page
We're happy to assist you with your queries.