Refund policy

Return Policy

We stand behind the quality of our 100% pure and natural products. Returns are accepted under the following conditions:

• Products must be unopened and in original packaging
• Return request within 7 days of delivery
• Products must not be damaged due to misuse

Quality Guarantee

If you receive a product that doesn't meet our quality standards:

• Contact us immediately with photos
• We'll arrange for replacement or full refund
• No questions asked for genuine quality issues

Non-Returnable Items

• Opened oil bottles (for hygiene reasons)
• Consumed spice products
• Custom blended products

Refund Process

Approved returns will be processed within 5-7 business days. Refunds will be credited to your original payment method.

Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 24 hours of delivery
• Provide photos of damaged items
• We'll send replacement items immediately

For any shipping or return queries, please contact our customer service team. We're committed to ensuring you have the best experience with our traditional oils and authentic spices.